[Woodworkers] Warning - Ridgid LSA

[Chuck Steger]

I’ve always been an advocate for Ridgid tools mainly because of their
Lifetime Service Agreement (LSA). All things being equal in power tools,
Ridgid stands out because of their LSA. I’ve used it before and they will
replace everything – including batteries that won’t take a charge any more.
We know what batteries cost, so that alone is worth it. BTW, I don’t mean to
imply that I take the tools in a lot, because I don’t. In fact, it has both
times been for batteries.

 

However, I learned something new and want to pass on. Ridgid will not honor
an LSA that is not sold by Home Depot or an authorized dealer. The
authorized dealer is key.

 

For Christmas, my sister gave me the Ridgid 7 ¼” cordless circular saw. I
told her I only needed the tool as I had the batteries from other 18v Ridgid
tools. She bought it new, from Amazon, was fulfilled and shipped to me brand
new in box. I tried to register the tool for LSA but was declined because it
was sold by an unauthorized dealer. Basically, someone bought a pallet load
(I’m guessing) of tools and then resold them. Ridgid looks at it as the
person who bought the pallet load is the original purchaser. I would now be
a secondary purchaser and not eligible for the LSA. I argued that it was
bought on Amazon and was brand new and that Ridgid should stop that practice
if people are “unauthorized”. After all, this isn’t eBay or Craigslist. I
contended that Ridgid is complicit for allowing that to happen.

 

Bottom line is “no exceptions”. Had I known this, I would have asked for a
Home Depot gift certificate and bought it myself. After all, my sister did
not get it any cheaper, there are just no Home depots in her town (or close
by) so she ordered on Amazon. 

 

The good news is the batteries are covered by my other LSA’s but the bad
news is the circular saw is not. I know it was free (gift) but a replacement
(tool only) is not cheap. The moral of the story is buyer beware. BTW, I
really like the saw.

 

Chuck

 

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